Investigate and resolve clinical application and imaging workflow issues using knowledge of PACS, DICOM, HL7, and diagnostic tools.
Serve as primary operational contact for assigned customers, providing updates and maintaining case accountability.
Execute test cases for fixes, upgrades, or configuration changes and support implementations and post-change checks.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations worldwide. With nearly 4,000 employees, Hyland fosters an employee-centric culture focused on career development, wellbeing, and community engagement.
Manage complex technical escalations and strengthen relationships with high-value enterprise accounts.
Coordinate cross-functional teams to resolve critical issues and support hardware and software migrations.
Monitor account health, communicate risks, and translate customer feedback into actionable improvements.
The company is a technology organization focused on information security, key management, and data protection solutions. It operates with a remote-first culture that values customer satisfaction, cross-functional collaboration, and continuous improvement.
Investigate customer reports on notification issues, find root causes, and escalate to engineering with clear context.
Set up and maintain customer configuration, accounts, users, SSO, and support enterprise onboarding and integrations.
Troubleshoot data and web app issues, automate repetitive tasks, and turn recurring problems into runbooks.
PacerPro delivers SaaS and on-premise solutions for case data workflows and legal insights. Founded in 2014, it is the standard for federal court data integration for BigLaw, with best-in-class customer success.
Guide e-commerce customers through technical integration with the AI search platform.
Provide REST API and library guidance, troubleshoot integration issues, and configure product catalogs.
Collaborate with Customer Success and internal teams to improve onboarding and documentation.
The company provides an AI-driven search and product discovery platform for e-commerce businesses. It fosters a fully remote, international, and collaborative culture with an emphasis on technical curiosity and customer impact.
Guide e-commerce customers through platform integration and connect their websites and mobile apps.
Provide technical guidance on REST APIs, integration best practices, and open-source libraries.
Troubleshoot integration challenges, optimize configurations, and document resolutions.
AI-powered technology platform transforming how consumers discover and purchase products online. A collaborative, inclusive, and fully remote team with international colleagues and a focus on professional growth.
Provide 24x7 monitoring, incident management, and low-latency customer support for AI/ML infrastructure.
Manage compute, storage, and network resource pools to meet SLA commitments and assist in case triage.
Create and maintain documentation, runbooks, and support SRE in fleet management and maintenance.
Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. As a subsidiary of Hut 8 Corp., it integrates operations, automation, and on-site engineering to deliver scalable GPU compute across dedicated clusters, managed cloud, and confidential environments.